Shipping Policy

Apexssellers provides simplified fulfillment and shipping solutions for all physical goods and operational supplies purchased through our platform. This Shipping Policy details our processing schedules, transit timelines, and delivery terms across the United States. We aim to keep your supply chain running smoothly with transparent and reliable transport services.

01Lost, Delayed or Damaged Shipments

If your order arrives visibly damaged or fails to deliver within the expected window, please notify us within 7 days of the scheduled delivery date. We require your order number and clear photographic evidence of damaged cartons and contents to initiate a formal carrier claim. Once verified, apexssellers will expedite a replacement shipment or issue a full refund to your original payment method.

02Order Processing

All standard orders require an order preparation period of 1-2 business days before they are dispatched to our transport carriers. During high-volume periods, severe weather events, or national holidays, preparation times may occasionally experience minor delays. Custom orders, bulk warehouse supplies, or items requiring extra security verification may require additional handling time before fulfillment starts.

03Delivery Times & Carriers

Following initial handoff to the carrier, delivery takes 2-10 business days after dispatch depending on your delivery address and chosen transit tier. We partner with reputable domestic carriers including UPS, FedEx, and USPS to provide dependable transport across the United States. Final delivery estimates are subject to carrier route efficiency, destination accessibility, and local logistics conditions.

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04Shipping Costs

Shipping costs are calculated at checkout based on order weight, package dimensions, and destination location. We are pleased to provide free delivery above 49 in the store currency for all eligible domestic ground shipments. The exact freight charge or applied free shipping promotion will be clearly displayed in your checkout summary before you finalize your payment.

05Order Tracking

A shipping confirmation containing your assigned carrier tracking number will be sent to your registered email address as soon as your package leaves our facility. You can use this tracking number on the carrier portal to monitor transit milestones and estimated delivery dates. If tracking information fails to update after 48 hours of dispatch, please contact our support team for an operational status check.

06Customs, Duties & Taxes

For orders shipped outside the continental United States or cross-border territories, the recipient is solely responsible for all applicable customs duties, import tariffs, and local sales taxes. These fees are assessed directly by local customs agencies and are not included in our checkout charges. Delays caused by customs clearance procedures are beyond our direct control and may extend delivery timelines.

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07Delivery Restrictions

We cannot deliver heavy freight or hazardous logistics supplies to P.O. Boxes, APO/FPO military addresses, or remote territories outside standard carrier coverage. Items designated as backordered or preorder items are clearly marked on our product pages along with their projected restock dates. In the event an address cannot be serviced by our standard carriers, we will contact you to arrange an alternative delivery solution.